Office Depot entered the UK in
1998, when it acquired Viking Direct as a wholly owned subsidiary.
We currently employ a workforce of around sixteen hundred people
spread between our Head Office in Leicester and our warehouses and
contact centres in Leicester, London, Manchester and Dublin.
We provide a same or next day
delivery service of a wide range of stationery, office equipment,
and computer supplies and warehouse requisites to an extremely broad
customer base spread throughout Britain and Ireland. Our customer
base consists of organisations of all sizes and natures.
We have established an enviable
reputation and we take pride in the fact that we provide unrivalled
levels of ‘fanatical’ service and customer care at highly
competitive prices, a factor which brings in a very high volume of
repeat orders.
The adoption of Quality Management
was seen as a way to underpin, support and ensure the continuing
effectiveness of the core principles upon which our commercial
success is based and in September 2000 the company successfully
gained registration to ISO 9002:1994. The logical next step for us
was to seek registration to the new standard ISO 9001:2000.
Our overriding objective is to
make Office Depot a truly compelling place to work, shop and invest.
In order to achieve this we are committed to a policy providing a
quality of both products and ‘fanatical’ service which meets not
only the specified requirements of our customers but also their
implied expectations.
We are confident that Office Depot
can assist in improving the quality of the working environment of
our customers and as a consequence, improve their efficiency.
We are committed to comply with
the requirements of ISO 9001:2000 and to continually improve the
effectiveness of the Quality Management System.
This
Policy strengthens and supplements our Mission Statement,
which is common to all Office Depot and Viking Direct
operations worldwide. This is prominently displayed in all of
our offices and warehouses.
Peter Birks
